Is it time to venture outside of the legacy business?

Large corporates are worried about the threats from start-ups and tech companies. However, consistently, the response is defensive, not offensive. As all professional services company in some way offer digital transformation, the promise of changing traditional companies into a digital company is worth $USD 44 billion globally. Yet, with all the money being poured into…

What is digital transformation?

We had just presented the digital maturity assessment findings to the IT project manager. The assessment hadn’t painted a flattering picture. The headline was, none of the people ‘in the business’ knew how to use any of the smart CRM functionality into which the IT department had poured millions. After a tense pause, the client…

5 Reasons Why Strategy Fails

5 reasons why strategy fails that have nothing to do with technology, the external environment, or the analysis that went into a strategy.

From better websites to real customer centricity: AWS Q4 Summit

CX is becoming synonymous with creating better websites and mobile apps. Most organisations engage customer experience designer as an afterthought – once the product features and business models have already been decided. It’s not surprising then, that all customer experience designers do is to create better websites and apps.  I spoke to 120+ people across…

Final Round-up of India

Kerala was the chilled part of India. This post is a month overdue so is a mash-together of all my shenanigans in Kerala – the Back Waters Tour in Kochin, generally seeing birds of all types working around the very green and very tropical Indian state, traditional Karnataka dancing, and my trip up to Periyar…

India – Goa

India – Goa From Kutch I swung through Ahmedabad and Navsari to visit family. That brought me to the end of the year. I was ready to start the New Year with a party and fun so I flew to Goa. The first three pictures are of the Saturday market in Goa – possibly one…

Udaipur

I did go to Udaipur but didn’t take any pictures – I was feeling lazy and lacked creativity to take anything.